The Grace of a Second Chance
There are days when I have no faith in humanity, but this past week, I had a moment where I had hope again. I had a customer who was very upset and angry becuase she did not have what she needed to return an item at the store where I work, She yelled at me, the cashier and a manager about the whole process. I kept my composure and explained the rules to her but she grabbed the item and left the store angrily. But the next day, she came back. She didn't come to argue; she came to apologize. She explained she was having a bad day, was stressed, and panicking about being late for a meeting. She realized she had taken it out on us. It just goes to prove that you never know what another person is going through. Sometimes, the 'villain' in our day is just someone reaching their breaking point. This week, I’m choosing to hold onto that apology rather than the initial anger.
